
FAQ
What people ask before they order.
The system
What is soffit track lighting?
An extruded aluminum channel, painted to match your soffit, screws up under the eave and holds individually addressable 12V RGBW pucks. By day it reads as a trim line. At night the roofline is any colour you set in the app, or a warm white that looks like architectural lighting.
How is it different from strip lights?
Strip kits glue a flexible LED strip to the fascia. The adhesive fails in freeze-thaw, the strip sags and the wire is visible all day. Track systems screw a rigid channel to the soffit, hide the wire and point each puck down the wall. It is what every professional installer uses.
Are all your parts 12V?
Yes. Every puck, controller, power supply and connector is 12V, so anything in the store works with anything else and nothing can be plugged into the wrong supply.
What colours does the track come in?
Black, white, wicker and brown, with colour-matched 5/8-inch screws. Match the soffit, not the brick.
Sizing and ordering
How much track do I need?
Add up every roofline, gable and soffit edge you want lit, including the gaps you will bridge with connectors, and round up to the next kit. A bungalow front is usually 50 to 75 ft; a two-storey front plus both sides is 150 to 200 ft. Email us a photo and we will size it, or book a free on-site measurement in Southwestern Ontario.
What is in a kit?
Track, five-puck RGBW strands, a WLED WiFi controller, 12V power supplies, 1 to 20 ft extension connectors, T-connectors, power-injection parts on 100 ft and up, a data amplifier on larger kits, and colour-matched screws. The full bill of materials is on the kits page.
Can I buy parts on their own?
Yes. Track, strands, controllers, power supplies, connectors and screws are all sold individually for custom runs, extensions and repairs.
How long does shipping take?
Orders leave London, Ontario within two business days. Ontario and Quebec usually see delivery in two to four days, the rest of Canada in four to eight. Orders over $500 ship free. We do not ship to the United States.
Installing
Can I install it myself?
Yes. A comfortable DIYer with a drill, a ladder and a free Saturday does a bungalow front in an afternoon. The how-it-works page and the soffit mounting guide cover every step.
Do I need an electrician?
Not for a plug-in install. The system is CSA Class 2 low voltage and the supply plugs into an outdoor GFCI receptacle. A new outlet hidden in the soffit is an electrician's job.
Does it work on vinyl soffit?
Yes. Vinyl, aluminum and wood soffits each want a slightly different screw pattern and fastener, which the mounting guide explains. Perforated vinyl needs the screws to land on the framing behind it.
Do you install it?
Yes, with our own crew in London, Woodstock, Kitchener, Waterloo, Cambridge, Guelph, Stratford, Ingersoll and nearby towns. Free on-site measurement, same hardware, 5-year warranty. Elsewhere in Canada we connect you with partner installers.
Power and control
What is power injection and when do I need it?
Long runs lose voltage toward the far end, so the last pucks dim slightly. Power injection feeds a second 12V supply into the run through a T-connector, roughly every 120 pucks. Kits from 100 ft include the parts.
How do I control the lights?
The controller runs WLED and joins your 2.4 GHz WiFi. The free app gives you 16 million colours, a true warm white, saved scenes, schedules, sunset triggers, zones and Alexa or Google voice control. Scenes are stored on the controller and keep running if your internet drops.
How much electricity does it use?
About 0.3 W per puck at full white. A 100 ft kit with 155 pucks draws under 50 W at full brightness and far less on a coloured scene.
Weather and warranty
Will it survive an Ontario winter?
Pucks and connectors are IP68 sealed and the hardware is tested to −40 °C. Aluminum track sheds snow and ice. Nothing comes down in January.
How long do the LEDs last?
Rated life is 50,000 hours, which is more than 25 years at five hours a night.
What does the warranty cover?
Five years on parts against manufacturing defects on every kit and component, plus workmanship on our own installs. Improper installation, surges and physical damage are excluded.
Something else?
Send a photo of the house and your postal code. We answer within one business day from London, Ontario.
Contact us